If you are not totally delighted with your handcrafted book, simply return it to us. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Goods that are exempt from being returned are those that have been personalised with embossing, or any custom orders. An exception to this are books that are faulty.
Leather is a natural material and small imperfections or blemishes are a natural characteristic. While we avoid large blemishes and imperfections, smaller ones are considered to enhance the unique and natural features of the book and as such are not faults.
To complete your return, we require a receipt or proof of purchase, please include your receipt/invoice with the original packaging when you post the goods back to us.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know if you are eligible for a refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
email@example.com. or phone (03) 5444 5933
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless defective or damaged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. We can exchange an item for another design if it has not been personalised or customised in any way, if it is unused and still in it's original condition.
To exchange a product, send us an email at firstname.lastname@example.org to check that we have items in stock, then post your item to: 81-83 View Street Bendigo AU 3550.
To return your product, you should mail your product to: 81-83 View Street Bendigo AU 3550
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.